Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: October 10, 2025 India Compliant
Table of Contents

Introduction

SuryaShakti Solar ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for solar energy solutions.

Our Commitment

We comply with Indian data protection laws including the Information Technology Act, 2000 and the Personal Data Protection Bill. Your trust is paramount to our solar energy mission.

Information We Collect

Personal Information
  • Contact Details: Name, email address, phone number, postal address
  • Property Information: Address, property type, roof specifications, energy consumption
  • Financial Information: Budget preferences, financing requirements (encrypted and secure)
  • Technical Data: System requirements, energy needs, site survey details
Solar-Specific Information
  • Energy Consumption: Electricity bills, usage patterns, peak demand
  • Site Assessment: Roof condition, shading analysis, structural details
  • System Monitoring: Energy production data, system performance metrics
  • Maintenance Records: Service history, warranty information, repair logs
Automatically Collected Information
  • Website Usage: IP address, browser type, pages visited, time spent
  • Device Information: Operating system, device type, screen resolution
  • Location Data: General location for service area determination

How We Use Your Information

Service Delivery
  • • Provide solar system quotes and proposals
  • • Conduct site assessments and surveys
  • • Design customized solar solutions
  • • Process orders and installations
  • • Provide maintenance and support services
Communication
  • • Respond to inquiries and support requests
  • • Send appointment confirmations
  • • Provide project updates and notifications
  • • Share educational content about solar energy
  • • Send newsletters and promotional materials
Compliance & Legal
  • • Comply with MNRE regulations
  • • Process government subsidy applications
  • • Maintain installation records
  • • Fulfill warranty obligations
  • • Respond to legal requests
Business Improvement
  • • Analyze website usage and performance
  • • Improve our services and products
  • • Conduct market research
  • • Develop new solar solutions
  • • Enhance customer experience

Information Sharing and Disclosure

Our Promise

We do not sell, trade, or rent your personal information to third parties. We only share information as described below and with your consent.

Authorized Sharing
  • Government Agencies: MNRE, State Electricity Boards, and local authorities for subsidy processing and compliance
  • Service Partners: Certified installers, financing partners, and maintenance teams (with strict confidentiality agreements)
  • Legal Requirements: When required by law, court orders, or to protect our rights and safety
  • Service Providers: Trusted third parties who help us operate our website and conduct business (under strict privacy agreements)

Data Security

Technical Safeguards
  • • SSL encryption for data transmission
  • • Secure servers with firewall protection
  • • Regular security audits and updates
  • • Encrypted database storage
  • • Multi-factor authentication
Administrative Safeguards
  • • Limited access to personal information
  • • Employee training on privacy practices
  • • Background checks for staff
  • • Confidentiality agreements
  • • Regular privacy policy reviews
Important Note

While we implement robust security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices and promptly address any vulnerabilities.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage.

Cookie Type Purpose Duration Control
Essential Cookies Website functionality, security, form submissions Session Required
Analytics Cookies Website usage analysis, performance monitoring 2 years Optional
Marketing Cookies Personalized content, relevant advertisements 1 year Optional
Preference Cookies Remember your settings and preferences 1 year Optional

You can control cookies through your browser settings or by contacting us.

Your Privacy Rights

Access Rights

Request a copy of your personal information we hold and how it's being used.

Correction Rights

Request correction of inaccurate or incomplete personal information.

Deletion Rights

Request deletion of your personal information (subject to legal requirements).

Portability Rights

Receive your personal information in a structured, commonly used format.

Objection Rights

Object to processing of your personal information for marketing purposes.

Restriction Rights

Request restriction of processing under certain circumstances.

How to Exercise Your Rights: Contact us at info@suryashaktisolar.in or call +91 99384 99800. We will respond within 30 days.

Solar Industry Specific Practices

MNRE Compliance
  • We comply with Ministry of New and Renewable Energy guidelines
  • Customer data is shared with MNRE for subsidy processing when applicable
  • Installation records are maintained as per MNRE requirements
  • Performance data may be shared for renewable energy statistics
System Monitoring
  • We collect energy production data to optimize system performance
  • Monitoring data helps identify maintenance needs and warranty issues
  • Aggregated data (without personal identifiers) may be used for research
  • You can opt-out of non-essential monitoring features
Warranty and Maintenance
  • Installation and maintenance records are kept for warranty periods
  • Service history is maintained for 25 years (typical solar panel warranty)
  • Manufacturer warranty claims may require sharing installation data
  • Insurance claims processing may involve sharing system information

Third-Party Services

Payment Processors

Secure payment processing through certified PCI-DSS compliant providers

Analytics Services

Website analytics to improve user experience and service delivery

Email Services

Professional email communication and newsletter services

Mapping Services

Location services for site assessment and installation planning

Cloud Storage

Secure cloud storage for data backup and system monitoring

Communication Tools

Customer support and communication platforms

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Notification Process
  • • Email notification to registered users
  • • Website banner announcement
  • • Updated "Last Modified" date
  • • Summary of key changes
Review Schedule
  • • Annual comprehensive review
  • • Quarterly compliance checks
  • • Updates for legal changes
  • • Stakeholder feedback integration

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Email: info@suryashaktisolar.in

Phone: +91 99384 99800

Response Time: Within 30 days

Company Address

SuryaShakti Solar

Leading Solar Solutions Provider

India

Business Hours: 9:00 AM - 6:00 PM (IST)

Quick Response Commitment

We are committed to addressing your privacy concerns promptly. For urgent privacy matters, please call us directly at +91 99384 99800.

Last Updated: October 10, 2025

This Privacy Policy is effective immediately and applies to all users of our website and services.