Legal terms and conditions governing our solar energy services and installations
Welcome to SuryaShakti Solar. These Terms of Service ("Terms") govern your use of our solar energy services, products, and website. By engaging our services, you agree to be bound by these terms.
Our terms comply with Indian Contract Act 1872, Consumer Protection Act 2019, Electricity Act 2003, and MNRE guidelines for solar installations.
By accessing our website, requesting quotes, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Services are subject to site feasibility, local regulations, and technical requirements. We reserve the right to decline projects that don't meet safety or regulatory standards.
| Phase | Duration | Customer Responsibilities | Our Responsibilities |
|---|---|---|---|
| Site Survey | 1-2 days | Provide site access, documentation | Technical assessment, design |
| Approvals | 7-21 days | Document submission, fees | Application processing, follow-up |
| Installation | 1-3 days | Site preparation, access | Professional installation, testing |
| Commissioning | 1-7 days | Utility coordination | System activation, handover |
Subsidy amount will be adjusted in the final payment after receipt from government authorities. Processing time: 30-90 days post-commissioning.
25 Years
Performance warranty with 80% efficiency guarantee
5-10 Years
Manufacturer warranty with replacement guarantee
5 Years
Workmanship warranty covering installation defects
These terms may be updated to reflect changes in government policies, regulations, or technical standards. Customers will be notified of significant changes.
Our maximum liability is limited to the total contract value. We are not liable for indirect, consequential, or punitive damages.
| Stage | Cancellation Charge | Refund Policy |
|---|---|---|
| Before site survey | 5% of contract value | 95% refund within 15 days |
| After site survey | 10% of contract value | 90% refund within 30 days |
| After material order | 25% of contract value | 75% refund within 45 days |
| During installation | 50% of contract value | 50% refund within 60 days |
Direct discussion to resolve issues amicably
Third-party mediation for resolution
Binding arbitration as per Indian law
All disputes shall be subject to the jurisdiction of courts in [Your City], India. These terms are governed by Indian law.
Email: info@suryashaktisolar.in
Phone: +91 99384 99800
Response Time: Within 48 hours
SuryaShakti Solar
Leading Solar Solutions Provider
India
Business Hours: 9:00 AM - 6:00 PM (IST)
Effective Date: October 10, 2025
These Terms of Service constitute the entire agreement between you and SuryaShakti Solar.